Refund policy

We want you to be happy with what you buy from Little Otter Co. If something is not right, email us at hello@littleotterco.com.au and we will sort it out.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

If your order arrives faulty or damaged

Please email us as soon as you can, ideally within 30 days of delivery, with your order number and a photograph of the problem. You can choose a replacement or a full refund, including any postage you paid. You will not be asked to return a faulty item at your own cost.

Change of mind

We do not offer refunds or returns if you simply change your mind, so please choose carefully. This does not affect your rights for faulty goods, which are always covered as set out above.

How refunds are paid

Refunds go back to the original payment method. Once we approve a refund it usually appears within 5–10 business days, depending on your bank.

Cancelling an order

If your order has not yet shipped we can cancel it in full. Email us as soon as you can — once an order has been dispatched it can no longer be cancelled.