Shipping policy

Where your order ships from

Little Otter Co. is an Australian business. Our products are made and dispatched by our manufacturing partners overseas and sent directly to you, which is how we keep prices where they are. It also means delivery takes longer than a domestic warehouse would. We would rather tell you that up front than have it be a surprise. We currently deliver within Australia only.

Processing time

Orders are processed within 1–3 business days. You will get a confirmation email as soon as your order is placed, and a second email with tracking once it is dispatched.

Delivery estimates

Delivery usually takes 2–4 weeks from the day you order:

Destination	Usual delivery time from order
Australia (metro)	2–3 weeks
Australia (regional)	up to 4 weeks

These are estimates, not guarantees. Customs processing, weather and peak periods can add time. If your order has not arrived within 30 business days of dispatch, email us and we will either replace it or refund you in full.

Shipping cost

Free standard tracked delivery on orders of $120 or more
Standard tracked delivery within Australia: $11.00

All prices are in Australian dollars.

Tracking

Every order is sent with tracking. Tracking can take a few days to start updating after dispatch, and it is normal for it to sit unchanged while a parcel is in transit internationally. That is not a lost parcel.

Incorrect addresses

Please check your delivery address at checkout. If an order is returned to sender because the address was wrong or incomplete, we can resend it once you cover the reshipping cost.

Lost or damaged in transit

If your parcel is lost or arrives damaged, that is on us. Email hello@littleotterco.com.au with your order number and we will replace it or refund you.